Consent · Compliance
Consent Management (KonneCX)

Consent Management

Built in-house by KGreen · our own product IP

The Right Consent. The Right Channel. The Right Communication.

Overview

What is Consent Management?

Consent Management is KGreen's secure, compliant and auditable module — built for banks to capture, manage and enforce customer consent across all communication channels, so no communication ever goes out without valid, provable consent.

Who it's for: Banks and financial institutions that must prove explicit, channel-wise customer consent and meet RBI & DPDP expectations.

Capabilities

Key capabilities

Explicit & Purpose-Specific

Consent must be explicit, purpose-specific and provable.

No Comm. Without Consent

No communication without valid consent — zero exceptions.

Channel-Wise Consent

Consent captured and enforced per channel.

Maker-Checker Governance

Governance and approvals over all consent changes.

Consent History

Complete consent history retained at all times.

Secure & Auditable

End-to-end security with a full audit trail.

How It Works

Capture → Enforce → Evidence

1 · Capture Consent

Collect consent across digital & physical touchpoints.

2 · Validate & Store

Categorise by channel & purpose; store securely.

3 · Enforce & Apply

Check consent before every communication.

4 · Monitor & Track

Real-time visibility into consent status.

5 · Audit & Evidence

Complete audit trail & regulatory reports.

Use Cases

Where it delivers value

RBI compliance

Evidence compliant, consent-based customer communication.

Audit readiness

Full consent history and audit trails on demand.

Channel governance

Enforce channel-wise consent across all outreach.

Maker-checker control

Governed changes to any consent record.

Consent Management & the DPDP Act

Lawful, provable, revocable consent

Under India's DPDP Act, 2023, every organisation must be able to prove it holds valid consent for each way it contacts a customer or processes their data. KGreen's consent management platform makes that practical: it captures clear, informed consent, records the purpose and channel, and enforces it automatically — so no message ever goes out, and no data is processed, without a valid, current consent behind it.

Individuals can withdraw consent as easily as they gave it, and every grant and withdrawal is stored as tamper-evident evidence you can produce on demand. For banks and enterprises, that turns the DPDP consent obligation from a compliance risk into an auditable, everyday control — the front door of a wider DPDP compliance programme that pairs consent with KGreen's data-centric security.

FAQ

Consent management — FAQ

What is consent management?

Consent management is the process of capturing, storing, enforcing and evidencing an individual's permission to be contacted or to have their data processed — across every channel — so no communication or processing ever happens without valid, provable, revocable consent.

Why do banks need a consent management platform?

Under India's DPDP Act, banks must prove they hold lawful consent for every customer communication and data-processing purpose. A consent management platform captures that consent, enforces it at the point of sending, and produces an audit trail for regulators.

How does consent management support DPDP compliance?

It operationalises the DPDP consent obligation — clear, informed, purpose-bound consent that individuals can withdraw as easily as they gave it — and keeps tamper-evident evidence of every grant and withdrawal.

Does KGreen's Consent Management work across all channels?

Yes. It captures and enforces consent across SMS, email, WhatsApp, voice and print, so every outbound communication is checked against valid consent before it is sent.

Resources

Whitepapers & use cases

View all resources for this product →

See Consent Management in action

Talk to our team for a tailored demo and BFSI deployment plan.