Built in-house by KGreen · our own product IP
Streamline customer support. Resolve faster. Build trust.
KGreen Support is an enterprise support & asset-management platform for modern service teams — managing customer relationships, service tickets, AMC assets and agent performance in one place, with smart routing, per-contract SLA and a complete knowledge base.
Who it's for: Service teams and vendors supporting BFSI clients who need tickets, SLAs, AMC/asset tracking and portal access in one system.
Auto-assign to the right agent tier (L1/L2/L3) by product & workload.
3-tier cascade: global → per-customer → per-product overrides.
Serial numbers, AMC dates & PO details tracked per customer.
Real-time agent–customer chat with multi-location profiles.
Required close reason + remark builds a searchable KB.
Bulk-import customers & agents; export filtered tickets.
Route and escalate across L1–L3 by product.
Per-contract SLA tracking with breach alerts.
Track serials, AMC expiry and PO details.
Company-wide ticket visibility and Excel export.
